Refund Policy
Effective Date: March 18, 2025
At Urbazique LLC, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy under the conditions outlined below.
1. Eligibility for Refunds
1.1 Return Period: You may request a refund within [number] days of receiving your order. 1.2 Condition of Items: Items must be unused, in their original packaging, and in resalable condition. 1.3 Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:
- Personalized or custom-made products
- Perishable goods (e.g., food, flowers)
- Digital downloads or gift cards
- Items marked as final sale
2. Refund Process
2.1 Requesting a Refund: To initiate a refund, please contact us at info@urbaziquellc.com with your order details and reason for the refund request. 2.2 Approval & Return Instructions: If your refund request is approved, we will provide return shipping instructions. 2.3 Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. 2.4 Inspection & Processing: Once we receive the returned item, we will inspect it and process the refund within [number] business days. 2.5 Refund Method: Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
3. Late or Missing Refunds
3.1 If you have not received a refund within the expected timeframe, please check with your bank or credit card provider first. 3.2 If you still have not received your refund, contact us at info@urbaziquellc.com for assistance.
4. Exchanges
4.1 We allow exchanges for defective or damaged items within [number] days of delivery. 4.2 If you need to exchange an item, contact us for further instructions.
5. Order Cancellations
5.1 Orders can be canceled within [number] hours of placement, provided they have not been processed for shipping. 5.2 If your order has already been shipped, you will need to follow the refund process.
6. Contact Us
For any questions regarding our refund policy, please contact us at:
Email: info@urbaziquellc.com
Phone: (307) 655-6674
Thank you for shopping with Urbazique LLC!